Help Help Redeemed a 6-month Claude Max 20x gift while my 1-month gift was still active — got dropped to Free instead, support chatbot can't fix it

Posting this to document what's happened in case anyone else runs into the same thing, or in case someone from Anthropic sees it. Timeline: I redeemed a 1-month Max 20x gift subscription. While that was still active, I redeemed a second, separate gift code